Dear customers, we have created this page to avoid confusion and keep you informed in a clear and transparent manner.

Orders placed between January 18th and February 7th will experience delays in preparation and shipping due to logistical reasons. We confirm that the situation will be fully resolved around February 7th. From that date, or a few days before, shipments will begin to be sent out in stages.

Is my order confirmed?

Yes, your order is confirmed and will be processed and shipped starting February 7th, or even a few days earlier. We appreciate your patience.

Have I been scammed and will not receive my order?

No, you can rest assured. Your order is confirmed and will be shipped within the indicated time frame. We are a company committed to our customers and we work to ensure that you receive your order as soon as possible.

Who can I contact for more information?

If you have any questions, you can contact us via email or WhatsApp.